This fascinating lecture is the fourth in a series of lectures by Martyn Thomas, the inaugural IT Livery Professor of Information Technology at Gresham College; it can also be found at http://www.gresham.ac.uk/lectures-and.... Transcripts can also be found there.
Almost nobody wants an IT system. What they want is a better way of doing something, whether that is buying and selling shares on the Stock Exchange, flying an airliner or running a hospital. So the system they want will usually involve changes to the way people work, and interactions with physical objects and the environment. Drawing on examples including the new programme for IT in the NHS, Professor Thomas explores what can go wrong when business change is mistakenly viewed as an IT project.